Shipping policy

Thank you for choosing KENNALEEN PAIGE BABBINGTON, your trusted New Zealand online apparel store. We dedicate ourselves to standardizing order handling and logistics services, ensuring all fashion apparel items are strictly inspected, properly packaged, and delivered to customers securely and punctually. The following shipping policy applies to all orders placed on our official store platform.

1. Order Processing Time

All valid apparel orders will undergo internal review, quality inspection and professional packaging within 1 to 7 business days after successful payment and order confirmation. Weekends and official public holidays observed in New Zealand are excluded from the official processing schedule, with no order processing activities conducted on non-business days.
During promotional events, seasonal shopping peaks and periods of explosive order growth, order processing cycles may be moderately extended. We will proactively send email notifications to all customers once noticeable delays occur, updating the latest order status and expected processing completion time.

2. Shipping Rates and Delivery Estimates

Logistics shipping fees for all apparel orders are calculated based on package specifications including weight, size and delivery destination. The accurate shipping cost will be automatically generated and clearly displayed on the checkout page before order finalization. Our store does not provide free shipping, shipping subsidies or any logistics preferential benefits for any orders.
The standard delivery period for all domestic and international orders is estimated at 15 business days. All delivery durations are reference values only and are not legally binding. Actual delivery progress may be affected by logistics carrier schedule adjustments, customs clearance cycles, severe weather, regional logistics restrictions and holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your apparel order is dispatched from our warehouse, you will receive an official shipment confirmation email from our customer service team. The email contains your exclusive order tracking number, logistics provider information and official tracking query channels.
Logistics tracking data will not be updated synchronously immediately after shipment. Normally, full tracking information, including transit records and delivery status, will be available for real-time inquiry within 24 to 48 hours after the logistics carrier completes package pickup and system registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting precise and comprehensive recipient information during checkout, including detailed shipping address, valid contact number and accurate recipient name. Please verify all information repeatedly to avoid delivery anomalies.
KENNALEEN PAIGE BABBINGTON assumes no liability for misdelivery, package loss, damage or return caused by incorrect, incomplete or invalid recipient information provided by customers. If packages are returned to our warehouse due to address errors, customers are required to bear all return logistics fees and additional reshipping expenses for secondary delivery.

5. Lost or Damaged Packages

If your apparel package is suspected to be lost, detained or abnormally stranded during transportation, please submit a verification request to our customer service team within 3 business days after the scheduled delivery date, and attach your official order number for timely investigation.
If your clothing products arrive with torn fabric, stained surfaces, damaged packaging or other transit-induced defects, please contact our support team within 24 hours upon package receipt. Clear photos and short videos of the outer package and defective goods are required for verification. We will assess each case independently and deliver effective solutions as soon as possible.

6. Apparel Care and Usage Notice

Every apparel product sold in our store is attached with exclusive fabric care labels and professional maintenance guidelines. Customers should follow the official instructions for daily wear, washing, drying, ironing and storage to protect the fabric texture, color fastness and overall styling of the clothing.
We will not take responsibility for garment damage, color fading, shrinkage, deformation and component damage caused by unauthorized tailoring, improper cleaning methods, high-temperature drying, artificial damage or any usage behavior that violates official care specifications.

7. International Shipping and Customs Notice

For all cross-border international apparel shipments, local customs authorities of the destination country may impose import duties, commodity taxes, inspection fees and other related charges in accordance with local trade laws and policy regulations.
All customs-related charges are not included in the product unit price and shipping fees, and shall be fully undertaken by the customer. We will not bear or advance any customs expenses. Customers must comply with local import management regulations and independently complete customs clearance procedures and related fee payments.

8. Contact Information

If you have any inquiries, feedback or doubts about our shipping rules, order processing progress and logistics delivery services, please reach out to us via the official contact methods below:
Trade Name: KENNALEEN PAIGE BABBINGTON
Phone Number: +64 29 660 9214
Email: support@ampequynx.shop
Physical Address: 242 North Road, Waikiwi, Southland, Invercargill 9810, New Zealand